Your SmartWebsite Pro plan includes website maintenance and edits. This guide explains what changes are included, what falls outside scope, and how to submit requests.

What’s Included

Standard Edits (Included in All Plans)

These edits are included at no extra charge:

Edit Type	Examples
Text updates	Change phone number, hours, descriptions
Image swaps	Replace photos with new ones you provide
Contact info	Update address, email, service area
Service updates	Add/remove services, update pricing
Team updates	Add/remove team members, update bios
Minor layout tweaks	Adjust spacing, move elements

Content Updates

Blog posts (we write them as part of SEO)
Service page content (SEO-optimized)
Seasonal updates (holiday hours, etc.)
New testimonials or reviews

What’s Not Included

Outside Standard Scope

These requests may incur additional charges or require discussion:

Request	Why
Complete redesign	Major design overhaul, not minor edits
New page creation	Beyond standard service pages
Custom functionality	Calculators, booking integrations, custom apps
E-commerce features	Product catalogs, shopping carts
Third-party integrations	Connecting to external software
Brand identity changes	New logo, complete color scheme change

Note: We’re happy to discuss these projects. Many can be accommodated—they just fall outside routine edits.

How to Submit a Request

Option 1: Support Portal (Recommended)

Go to help.getamplifiedmkg.com
Click “Submit Request” or chat with support
Describe your edit in detail
Attach any images, copy, or reference materials
We’ll confirm receipt and timeline

Option 2: Email

Email your account manager or support@smartwebsitepro.io with:

Page(s) to edit
Specific changes needed
Any assets (images, logos, copy)

Option 3: Dashboard

If enabled, submit edit requests directly from your SmartWebsite Pro dashboard under “Support” or “Website Edits.”

What to Include in Your Request

The more detail you provide, the faster we can help:

Include	Why It Helps
Page URL	So we know exactly which page
Current text	What it says now
New text	What you want it to say
Screenshots	Circle or highlight what to change
Images	If swapping photos, provide new images
Deadline	If time-sensitive, let us know

Example of a good request:

“On the About page (smartwebsitepro.io/about), please change ‘Serving Tampa Bay since 2015’ to ‘Serving Tampa Bay since 2010’. Screenshot attached.”

Turnaround Times

Request Type	Typical Turnaround
Minor text edit	1-2 business days
Image swap	1-2 business days
Multiple changes	2-3 business days
Complex update	3-5 business days

Rush requests: If something is urgent, let us know. We’ll prioritize when possible.

Tips for Smooth Edits

Do This

Be specific about what to change
Provide exact replacement text
Include high-quality images (if relevant)
One request per submission (easier to track)

Avoid This

Vague requests (“make it look better”)
Multiple unrelated changes in one request
Low-resolution images
Last-minute changes without notice

Tracking Your Request

After submitting:

You’ll receive a confirmation
We may ask clarifying questions
You’ll be notified when complete
Review and let us know if adjustments needed

Frequently Asked Questions

Is there a limit to edit requests?

No hard limit for reasonable use. Routine edits are unlimited. If you’re redesigning every week, we’ll discuss a project scope.

Can I edit the website myself?

The site is managed by our team to maintain quality and SEO. This ensures consistency and prevents accidental issues.

How do I provide new images?

Email them, upload to a shared drive, or attach to your support request. High-resolution images work best.

What if I need a major change?

Can changes be reversed?

Yes. If you change your mind, let us know and we can revert edits.

Need Help?

Questions about website edits? Our support team is available 24/7:

Email us at support@getamplifiedmkg.com

Website Edit Requests: What Counts and How to Submit