If you have an existing business phone number, you can forward calls from that number to your SmartWebsite Pro number. This way, you keep your established number while benefiting from all SmartWebsite Pro features.

When to Use Call Forwarding

Call forwarding makes sense when:

You have an established business number you want to keep
Your number is on printed materials, signs, or vehicles
Customers know your current number
You’re not ready to fully port your number yet

Your SmartWebsite Pro Number

When you sign up, you receive a dedicated phone number. This number:

Routes to your dashboard
Enables missed-call text-back
Works with Meet Melody (Pro+)
Tracks all calls and leads

Your SmartWebsite Pro number is: [Check your dashboard for your number]

How to Set Up Forwarding

Step 1: Identify Your Current Phone Provider

Common providers:

Mobile: Verizon, AT&T, T-Mobile
Landline: Local phone company
VoIP: RingCentral, Grasshopper, Google Voice, etc.

Step 2: Access Forwarding Settings

For mobile phones:

Open Phone app settings
Look for “Call Forwarding” or “Forwarding”
Enter your SmartWebsite Pro number

For landlines: Contact your phone provider or dial the forwarding code (varies by carrier).

For VoIP services: Log into your account dashboard and configure forwarding rules.

Step 3: Test the Forwarding

Call your old number from a different phone
Verify it rings through to your SmartWebsite Pro system
Check that the call appears in your dashboard

Forwarding Codes by Carrier

Mobile Carriers (US)

Carrier	Enable Forwarding	Disable Forwarding
AT&T	21[number]#	#21#
Verizon	*72 [number]	*73
T-Mobile	*21[number]#	##21#

Replace [number] with your SmartWebsite Pro number.

Landlines

Most landlines use:

Enable: *72 + [number]
Disable: *73

Check with your local provider for exact codes.

Forwarding Options

Unconditional Forwarding

All calls forward to your SmartWebsite Pro number immediately. Your old phone never rings.

Best for: Full transition to SmartWebsite Pro system.

Conditional Forwarding

Calls only forward under certain conditions:

Type	When It Forwards
No Answer	After X rings with no pickup
Busy	When line is in use
Unreachable	Phone off or no signal

Best for: Keeping your phone as backup while getting SmartWebsite Pro benefits.

Alternative: Number Porting

Instead of forwarding, you can port your existing number to SmartWebsite Pro. This transfers ownership of the number to our system.

Pros of porting:

No forwarding to manage
Full feature integration
One number, one system

Cons of porting:

Takes 1-3 weeks to complete
Irreversible (hard to move back)
May have early termination fees

Contact support if you’d like to explore porting.

Troubleshooting

Calls Not Forwarding

Verify forwarding is enabled (dial your old number to test)
Check you entered the correct SmartWebsite Pro number
Some carriers require account-level permissions

Caller ID Shows Wrong Number

Forwarded calls may show the original caller ID or your old number. This is normal—the lead is still captured correctly.

Double Rings

If both phones ring, you may have conditional forwarding set instead of unconditional. Adjust settings to forward all calls immediately.

Frequently Asked Questions

Will I be charged for forwarded calls?

Your carrier may charge for forwarded minutes. Check your phone plan.

Can I forward from multiple numbers?

Yes. You can forward multiple numbers to your single SmartWebsite Pro number.

What about texts to my old number?

Text forwarding is limited and varies by carrier. For full SMS functionality, use your SmartWebsite Pro number directly or consider porting.

Can I use forwarding temporarily?

Yes. Many clients forward during a transition period, then port when ready.

Need Help?

Questions about call forwarding? Our support team is available 24/7:

Email us at support@getamplifiedmkg.com

How to Set Up Call Forwarding to Your SmartWebsite Pro Number