How AI Appointment Booking Works Across Channels

Your conversation AI doesn’t just answer questions—it books appointments. Whether someone reaches out via web chat, text, Facebook, or Instagram, AI can check your calendar and schedule appointments in real-time.

Available at Growth tier and above.

How It Works

The Flow

Customer asks to schedule – “Can I book an appointment?” or “When are you available?”
AI checks your calendar – Real-time availability lookup
AI offers options – “I have openings on Tuesday at 2pm or Wednesday at 10am”
Customer selects – “Tuesday works”
AI confirms and books – Creates the appointment, sends confirmation

The entire process happens conversationally, without the customer clicking links or filling forms.

Where Booking Works

Channel	AI Booking
Web Chat	✅ Yes
SMS	✅ Yes
Facebook Messenger	✅ Yes
Instagram DMs	✅ Yes
Meet Melody (Voice)	✅ Yes (Pro+)

Same capabilities across all channels.

Calendar Integration

Connected Calendars

Your SmartWebsite Pro calendar syncs with:

Google Calendar
Microsoft Outlook/365
Apple Calendar
Other calendar systems (via integration)

Two-Way Sync

Availability pulls from your calendar – AI only offers times that are actually free
Bookings push to your calendar – New appointments appear automatically

Buffer Times

Configure padding between appointments:

Travel time
Prep time
Break time

AI respects these buffers when offering slots.

What Gets Booked

Appointment Types

Configure different appointment types:

Type	Duration	Example
Consultation	30 min	Free estimate
Service call	2 hours	On-site work
Phone call	15 min	Quick follow-up

AI offers appropriate types based on conversation context.

Information Collected

During booking, AI gathers:

Customer name
Phone number
Email
Service needed
Location (if relevant)
Special notes

Confirmation and Reminders

Instant Confirmation

When booked, customers receive:

Confirmation message in the conversation
Email confirmation (if email captured)
SMS confirmation (optional)

Automated Reminders

Reduce no-shows with:

24-hour reminder
2-hour reminder
Customizable reminder schedule

Reminders go via SMS or email.

Managing Bookings

In Your Dashboard

View all appointments:

Calendar view
List view
Filter by date, type, status

Rescheduling

If a customer needs to reschedule:

They can ask AI to reschedule
AI offers new available times
Original slot reopens

Cancellations

Cancellations can be:

Customer-initiated (via AI)
Business-initiated (via dashboard)
Automated (no-show policies)

Customization

Availability Rules

Set when appointments can be booked:

Business hours only
Specific days of week
Blocked dates (holidays, vacation)
Lead time (minimum notice before booking)
Maximum advance booking (how far ahead)

Appointment Questions

Customize what AI asks during booking:

Address for on-site visits
Type of service needed
Special requirements
Preferred contact method

Confirmation Messages

Customize confirmation wording to match your brand.

Booking Analytics

Track booking performance:

Bookings per period – Volume trends
Source breakdown – Which channel books most
Conversion rate – Conversations that become bookings
No-show rate – Appointments that don’t happen
Lead time – How far in advance people book

Frequently Asked Questions

Can customers book any time on my calendar?

Only times you configure as available. AI won’t offer slots outside your rules.

What if someone tries to book outside my area?

AI can ask for location and decline bookings outside your service area.

Can I require a deposit?

Not directly through AI booking, but you can configure follow-up workflows for deposit collection.

What if I need to block off time?

Block time directly in your calendar—AI immediately respects it.

Can I limit bookings per day?

Yes. Set daily appointment limits to prevent overbooking.

Need Help?

Questions about AI booking? Our support team is available 24/7:

Email us at support@getamplifiedmkg.com