Connecting Your Facebook and Instagram for AI Responses

When you connect your Facebook and Instagram accounts, your conversation AI can respond to messages automatically—24/7, even when you’re not available.

Available at Growth tier and above.

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What This Enables

Once connected, AI handles:

Facebook Messenger

• Respond to page messages instantly
• Answer questions about your services
• Qualify leads
• Book appointments
• Hand off to you when needed

Instagram DMs

• Auto-reply to direct messages
• Respond to story replies
• Answer questions from profile visitors
• Capture lead information

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Why Connect?

Speed Wins Jobs

• 78% of customers buy from the first responder
• Average business takes 42 hours to respond to social
• Your AI responds in seconds

Always On

Social messages come at all hours. AI ensures every message gets a response—midnight, weekends, holidays.

Consistent Quality

AI uses your trained information to give accurate, on-brand responses every time.

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How to Connect Facebook

Step 1: Access Integration Settings

1. Log into your SmartWebsite Pro dashboard
2. Go to Settings → Integrations
3. Click Facebook

Step 2: Connect Your Account

1. Click Connect Facebook Account
2. Log into Facebook (if not already logged in)
3. Select your Business Page (not personal profile)
4. Approve the permissions requested

Step 3: Configure AI for Facebook

Once connected:

1. Enable AI Auto-Response for Messenger
2. Set response delay (immediate or slight pause)
3. Review welcome message
4. Test with a message to your page

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How to Connect Instagram

Prerequisites

• Instagram account must be a Business or Creator account
• Instagram must be linked to your Facebook Page
• You must have admin access to the Facebook Page

Step 1: Link Instagram to Facebook (If Not Already)

1. Open Instagram app → Settings → Account
2. Tap Sharing to Other Apps → Facebook
3. Log in and link accounts
4. Or: In Facebook Business Suite, add Instagram account

Step 2: Connect in Dashboard

1. In SmartWebsite Pro, go to Settings → Integrations
2. Click Instagram
3. Approve connection (uses Facebook login)
4. Select the Instagram account to connect

Step 3: Configure AI for Instagram

1. Enable AI Auto-Response for DMs
2. Set response preferences
3. Test with a DM to your account

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What AI Can Do on Social

Action	Facebook	Instagram
Answer questions	✅	✅
Provide business info	✅	✅
Qualify leads	✅	✅
Book appointments	✅	✅
Send links	✅	✅
Transfer to human	✅	✅
Access conversation history	✅	✅

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Conversation Flow Example

Customer DMs on Instagram: “Hey, do you guys do bathroom remodels?”

AI Response: “Hi! Yes, we do bathroom remodels—it’s one of our most popular services. We handle everything from simple updates to full renovations. Are you looking at a particular project? I’d be happy to help you get started with a free estimate.”

Customer: “Yeah, I want to redo my master bath. How much does that usually cost?”

AI: “Master bathroom remodels typically range from $8,000-$25,000 depending on scope. For an accurate estimate, we’d love to take a look at your space. Would you like to schedule a free consultation? I can check our availability.”

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Privacy and Security

What We Access

• Messages to your business page/account
• Ability to send messages as your page/account
• Basic page/account info

What We Don’t Access

• Personal messages
• Personal profiles
• Other pages you don’t select
• Financial information

Data Handling

• Conversations are stored in your dashboard
• You can revoke access anytime
• Compliant with Meta platform policies

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Managing Connected Accounts

View Status

In Settings → Integrations, see:

• Connected accounts
• Connection status
• Last sync time

Disconnect

To disconnect:

1. Go to integration settings
2. Click the account
3. Select Disconnect

AI will stop responding on that platform.

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Troubleshooting

”Connection Failed”

• Ensure you’re admin of the Facebook Page
• Try logging out of Facebook and reconnecting
• Check that Instagram is linked to Facebook

”Messages Not Appearing”

• Verify AI auto-response is enabled
• Check connection status
• Ensure page messaging is enabled in Facebook settings

”AI Not Responding”

• Check that the channel is enabled for AI
• Verify no other apps are conflicting
• Contact support if issues persist

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Frequently Asked Questions

Will AI respond to all messages?

By default, yes. You can configure exceptions (certain keywords, returning customers, etc.).

Can I respond manually sometimes?

Absolutely. Jump in anytime—AI will pause for that conversation.

What about Facebook comments?

Currently focuses on Messenger/DMs. Comment responses can be discussed.

Does this work for multiple pages?

Yes. Connect multiple pages and configure AI for each.

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Need Help?

Questions about social media integration? Our support team is available 24/7:

• Email us at support@getamplifiedmkg.com